Shipping policy

Thank you for shopping with Coen Jurrien. As a professional online retailer based in the Netherlands, we focus on providing a full range of mid-to-low-end consumer electronic products. We adopt standardized warehouse management procedures and professional anti-collision, shockproof and dust-proof packaging solutions exclusive to electronic devices to protect product integrity. We strictly follow formal logistics processes to ensure all paid orders are processed and delivered in an orderly manner within the stipulated time limit with guaranteed delivery quality.

This official shipping policy clarifies all rules related to order processing, logistics delivery, after-sales processing and customs regulations for our store’s consumer electronics orders, applicable to all global cross-border orders of Coen Jurrien.

1. Order Processing Time

Once your order payment is successfully confirmed, our warehouse team will complete order information verification, product quality inspection, functional testing and professional protective packaging within 1–5 business days. Our warehouse stops all order processing and logistics dispatching work on Dutch official weekends and statutory public holidays. In seasons with explosive order growth, promotional peak periods or unexpected warehouse operation adjustments, the order processing cycle will be appropriately prolonged.

We will actively monitor the overall processing progress of all orders. If the order processing or delivery is delayed for more than 3 working days beyond the normal cycle, we will take the initiative to send a detailed delay explanation email to customers to ensure timely information synchronization.

2. Shipping Rates and Delivery Estimates

All shipping costs for consumer electronics orders are comprehensively calculated based on the actual weight, packaging volume, delivery destination and cross-border logistics cost standards. All logistics expenses are fully and transparently displayed on the order checkout page before payment, with no hidden fees, additional service charges or surcharges of any kind.

All our consumer electronic products adopt unified standard cross-border international logistics services. The unified estimated delivery time for all global orders is 15 business days, which is for reference only. The actual delivery speed will be affected by multiple uncertain factors including logistics carrier operational efficiency, cross-border customs clearance progress, regional traffic control, severe extreme weather and national public holidays of the destination country.

3. Shipment Confirmation and Order Tracking

After our cooperative logistics carrier picks up the packaged electronic parcels from our Dutch warehouse, our official system will automatically trigger a shipment confirmation email and send it to your reserved mailbox. The email contains your exclusive order tracking number and official real-time tracking query entrance.

Due to the cross-platform data synchronization mechanism of international logistics, the shipment tracking information will not be updated in real time immediately after dispatch. Normally, the logistics status will be fully synchronized and available for customer inquiry within 24 to 72 hours after parcel departure. If your tracking information stays unchanged, fails to update or displays abnormal status for a long time, you can contact our official customer service team to apply for manual logistics inquiry and parcel tracking service.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, complete and valid recipient information including detailed delivery address, correct postal code, valid contact phone number and email address during the order placement process. Please carefully check all delivery-related information again before submitting and paying for the order to avoid logistics errors caused by information mistakes.

Coen Jurrien will not bear any responsibility for parcel misdelivery, delivery termination, transit detention or parcel loss caused by incorrect, incomplete or invalid recipient information provided by customers. If the parcel is returned to our warehouse due to address errors or customer reception problems, all secondary shipping fees, logistics return fees and related additional costs shall be fully borne by the customer.

5. Lost or Damaged Packages

During cross-border long-distance transportation, if your electronic parcel shows no logistics update for a long time, is untraceable or is confirmed lost by the logistics system, please contact our customer service team to submit a formal logistics loss investigation application within 3 calendar days after the estimated delivery date expires. We will verify the logistics records and follow up with the carrier to handle the problem as soon as possible.

Consumer electronic products are vulnerable to extrusion, vibration, collision and packaging damage during long-distance cross-border transportation. If you receive products with damaged packaging, functional failure, appearance damage or defective parts, please collect complete evidence within 48 hours after signing for the parcel, including clear photos and videos of the damaged product, intact outer packaging and shipping label. Our after-sales team will verify the evidence within 3 working days and provide targeted solutions for eligible after-sales problems.

6. Apparel Care and Usage Notice

Every consumer electronic product sold by our store is equipped with a detailed official electronic manual, which covers standardized operation steps, daily maintenance methods, storage environment requirements and safety use specifications of the equipment. Customers must use and maintain the product in strict accordance with the official guidance and industry standard specifications.

We will not bear any after-sales liability for product performance failure, circuit damage, component aging, functional abnormality and equipment damage caused by human improper use, private disassembly and modification, overload operation, non-compliant storage and other man-made factors not related to product quality itself.

7. International Shipping and Customs Notice

We provide global cross-border shipping services for all conventional consumer electronic products in our store. All overseas cross-border shipments need to comply with the import supervision laws, tariff policies and customs clearance regulations of the destination country or region.

Any import tariffs, customs clearance service fees, regulatory fees and other related official charges incurred during customs clearance are independently borne by the order recipient. These fees are not included in the product unit price and basic shipping fees charged by our store. If the parcel is detained, inspected, fined or forcibly returned by the local customs due to the customer’s failure to comply with local import declaration rules and regulatory requirements, all resulting losses and expenses shall be borne by the customer, and our store will not assume relevant responsibilities.

8. Contact Information

If you have any consultation, feedback or dispute handling demands regarding order processing rules, logistics progress inquiry, delivery exceptions, after-sales processing and customs policy issues, please contact us through the following official exclusive channels:

Trade Name: Coen Jurrien

Phone Number: +31 06-13747159

Email: info@bytezynex.shop

Physical Address: Snoeksloot 185, 2724 CR Zoetermeer, Netherlands